The Rude Patient and Plastic Surgery

I had a very unpleasant experience in my office with a patient who thought they were more important than my other patients and staff. They came late, were on their cell phone several times throughout the consult and visit, without apologizing or trying to end the call, did not want to follow the office protocol regarding paying prior to their service, demanding a discount, and complaining the entire time. This is unacceptable.

Plastic Surgery is a business, and a business needs to make money to stay in existence. No money is worth dealing with a rude or disrespectful patient. I refuse to treat anyone differently in my office, if they have $1 or $1.000.000,000 to their name. Each patient is special, and deserves my courtesy and professionalism as long as they are respectful.

When you visit your Plastic Surgeon, make sure you behave well, and make sure he/she is respectful as well. If your Plastic Surgeon takes cell phone calls during your consult, does not answer your questions, or is disrespectful in any way, do not stay under their care. Respect is a two way street.